Program structure

All mentorship programs will have three phases: orientation; training (the most intense part of the mentoring process); and follow-up meetings. During orientation, mentors and mentees will be matched with one another on a one-to-one basis in both sales and customer service areas; in administrative areas, when high-performing individuals are targeted for promotion, as part of their introduction to their new job, they will be matched with a mentor with a similar job description. During the training process, mentees will be observed and monitored by their mentors and given advice pertinent to their occupation; after the training period mentors will continue to monitor mentee's performance (through sales figures, recordings of customer interactions, performance reviews) and meet with mentees to provide more general advice and support.

Training

Mentors will also receive training in mentorship skills:...

All members of the organization will receive training in mentorship skills, and sales staff, customer service support, and senior management will then be 'broken down' into individual groups and given specific training.
Communication

Once the mentee-mentorship partnership is established during orientation, the two individuals will communicate on a twice-weekly basis during the training period, and once a month for six months after the formal training period has ended. Mentors will write up a final report of the mentee after training, specifically on the individual's strengths and weaknesses and what was learned during the training process; the mentee will also evaluate the mentor and his or her contribution to the individual's training.